Helpdesk and breakdowns
Support
We are confident about our products and systems, as are many of our customers.
That said, it is nice to provide a safety net that our customers can fall back on during office hours with our help desk.
Outside office hours, the emergency service is on standby.
Our helpdesk
During office hours, our help desk is well staffed to assist you in word and deed.
If you have problems, feel free to call us.
The helpdesk is included free of charge for all our customers.
If you want to use our helpdesk for extra help with adjustments and expansions, we will offer you a quote in advance.
Outside office hours, we remain accessible with our troubleshooting service.
If you run into problems, you can report to our service engineers.
They will provide you with the best possible service.
This is often possible over the phone, thanks to our support tool.
Thanks to this support tool, we can temporarily take over your computer and, with your permission, fix the malfunction via your computer.
Report malfunction
Support tool
To get online support from one of our qualified service technicians, it is necessary to download our support software.
With this support tool, we can connect to your computer and, with permission, fix your problem.
